LOCAL LOOP PRIVACY POLICY
Operated by: TeamBalance Ltd
Last updated: 29 July 2026
Local Loop is a cooperation platform operated by TeamBalance Ltd ("we", "us", "our").
This Privacy Policy explains how we collect, use and protect your personal information when you use Local Loop.
If you have any questions, please contact us at support@localloop.co.
We may collect: Phone number for account verification and security; Email address; Name or display name; District selection; Profile information you choose to provide; Posts, comments and private messages; Business information, where applicable.
We may collect: Device type; Operating system version; IP address; App usage information; Crash diagnostics; Timestamps and log information.
If you upload photos or videos, they may contain metadata. Local Loop does not require precise GPS location and does not request location services by default.
Local Loop operates through local districts. Member posts and comments are visible within the member's district. Private messages can be exchanged between members within the same district. Posts published by the Local Loop account may be visible across multiple districts. Comments made on Local Loop posts may also be visible to members from different districts. Certain profile information, such as your display name and district, may be visible to other members as part of using the platform. Please consider this before sharing personal information in posts or comments.
We use your information to: Create and manage your account; Verify your identity; Operate and improve Local Loop; Show relevant local content; Support cooperation within districts; Moderate the platform; Respond to support requests; Maintain the security of the platform. We do not sell your personal information.
Where UK GDPR applies, we process personal information under one or more of the following legal bases: Performance of a contract; Legitimate interests; Legal obligation; Consent, where required.
We use trusted third-party providers to operate Local Loop, including: Twilio for verification codes; Amazon Web Services for media storage; Firebase Analytics for usage analytics. These providers process information only as necessary to provide their services.
Local Loop uses verification codes to help secure accounts. We do not use or store passwords. Your phone number is not publicly displayed. Never share your verification code with anyone.
We may share information: With trusted service providers who help operate Local Loop; Where required by law; Where necessary to help protect members or investigate misuse of the platform. We do not sell or share personal information for advertising purposes.
We retain personal information while your account remains active. If you request deletion of your account, we will delete or anonymise your personal information within a reasonable period, typically between 30 and 90 days, unless we are legally required to retain certain information.
Some of our service providers may process information outside the United Kingdom. Where this happens, appropriate safeguards are used to protect your information in accordance with applicable law.
Where UK GDPR applies, you have the right to: Access your personal information; Correct inaccurate information; Request deletion of your personal information; Request restriction of processing where applicable; Object to certain processing; Withdraw consent where processing is based on consent. To exercise your rights, please contact support@localloop.co.
Local Loop is intended only for people aged 18 years or older. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Where appropriate, we will notify members of significant changes through Local Loop.
TeamBalance Ltd
Email: support@localloop.co
Website: localloop.co